Terms

Terms and Conditions

1. Introduction

Welcome to Luna Gem! These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website and placing an order, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Order Acceptance

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

  • You will receive an order confirmation email once your order has been processed. This email serves as confirmation that we have received your order but does not signify acceptance of your order.

3. Pricing and Payment

  • All prices are listed in USD and are subject to change without notice.

  • Payment must be made in full at the time of purchase. We accept major credit cards, PayPal, and other payment methods as indicated on our website.

  • Sales tax and customs duties (for international orders) are not included in the product price and will be calculated at checkout.

4. Shipping and Delivery

  • We aim to process and ship orders within 1-2 business days. Delivery times vary depending on the shipping method and destination.

  • For more details, please refer to our Shipping Information page.

  • Risk of loss and title for products pass to you upon delivery to the carrier.

5. Returns and Refunds

  • We accept returns within 30 days of delivery for unused and undamaged items. Please contact us at boaz0516@outlook.com to initiate a return.

  • Refunds will be issued to the original payment method once the returned item has been received and inspected.

  • Shipping costs are non-refundable, and return shipping is the responsibility of the customer.

6. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the property of Luna Gem and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

7. Limitation of Liability

  • Luna Gem shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products.

  • Our total liability for any claim related to your purchase is limited to the purchase price of the product in question

8. Governing Law

  • These Terms and Conditions are governed by the laws of the State of California, United States. Any disputes arising from these terms shall be resolved in the courts of the State of California, United States.

9. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: boaz0516@outlook.com
Phone: +1 (712) 463-6018

Address: 651 6TH ST NE, Sioux Center, IA 51250